For devices with Android 5.1, disable "Android Device Protection".
2. Remove your device from your Wireless Account
When selling your device it’s important that it not be linked to an active wireless account. You need to call your carrier if any of the following apply
You bought the device under contract or a leasing plan from your carrier, and it has not been fully paid for
As per your contract you are required to return your device only to your carrier
You have outstanding balance on the wireless account
Your device was reported lost or stolen
When you call your carrier, ask them to remove your device from your account, so you can sell it. Here are the support numbers for the four major carriers:
We’d like to do of this for you, but only your carrier can deactivate your device so it can be sold. Skipping this step could result in delay your payment.
3. Do not send additional items
Each order on Buy Back Pros has an offer only for one device. Do not send additional devices with your order, we will not be able to pay you any additional cash. Any additional devices, accessories etc received with your device are immediately discarded and recycled responsibly.
Include Accessories Only If Requested
iPhones and iPods – do not include any accessories.
Cell Phones – include the battery, not the charger.
iPads and tablets – include the charger.
4. Keep your Memory Card / Sim Card
All memory cards, Sim Cards and data on your device are removed and destroyed, in keeping with privacy and security rules. We will not be able to return these items to you.
NOT REQUIRED, BUT A GOOD IDEA
1. Backup your data
Back up photos, contacts and other data you can't live without. To protect your information all data on your phone will be wiped clean once we receive your device.
2. Send your device before your offer expires
Offers expire 30 days after you place your order. Be sure to ship your device so it arrives before then.
3. Keep an eye out for updates
We'll send you emails about the status of your order including when you're payment is on its way. Check your email inbox and the spam folder to make sure you don't miss any updates from us.
4. Lastly, and we can't believe we have to say this..
We have systems that identify if a device is counterfeit, reported lost or stolen, or if you are not the rightful owner. Sending us such a device violates our Terms of Services and automatically cancels your offer.